I'm on hold...

I honestly don't even know what is going on with discovery Health, this is the fourth time this week that I had to phone in and every time I get placed on hold for the longest time. As I am typing this I've been on hold for 19 minutes and spoke to two people already just so I can be transferred to the correct department. And guess what, I am eventually on the line with the correct department and I get told to wait another day for the authorisation as the day I requested authorisation does not count as an actual day when they count the 2 - 3 working days it takes to give authorisation. Been on the phone now for 26:52 min and still on hold...