IM NOT GETTING ANY VALUE FROM USING DISCOVERY

Poor customer service and unfulfilled customer support.

I had an issue with a debit order run over 10 days ago. The debit order was explained and I was to pay in money for the month of September manually for a full refund of the debit order. The money previously paid in was into a wrong disc bank account. I was promised that the double debit order would be paid back to me within 5 days. The money has still not cleared into my bank account.

Does discovery only give you good customer service when you’ve joined through an employer?

This is pathetic service. I could easily put my R5000 in a savings account for emergencies but I chose to use discovery services for convenience, IM NOT GETTING ANY VALUE FROM USING DISCOVERY so far! No convenient service, no customer support, no customer satisfaction. This is bad.