I’m happy but what about our future claims !!

I recently was admitted to Netcare N1city. There was a query on my claim as I only joined Discovery in April. I am not at all impress the way the Call Centre handle clients! We pay a lot of money every month for pathetic service! I guess not all working in call Centres’s are inexperience or lazy ! I tried calling the call centre I think about 6 times and every time I was put true to different agents and then I had to repeat myself a million times . Eventually after weeks of stress and trying to fight with Discovery my claim was approved!! Discovery your reviews from clients are not except able ,Even tho my claim was sorted what will happen in the future should I have another claim? I would suggest you improve your client service with immediate effect or we will join another medical aid!! Thank you to Kgomopso from KZN for being efficient and called me back as promised!! Your client service deserve 5 stars !! Relieved client but worried for future service!!!