illtreatment

I am on ARV's and when I went to the Chemist I could not get my medication and the chemist told me it was just not going through. the chemist called discovery and I was told to wait for 2 days, this was on 2018-10-30, I waited but, on Friday 2018-11-02 the Chemist called me and told me that my medical aid had not sorted out the issue and I had to wait for another 2 to 3 days. I called discovery myself and was told the issue was sorted, I went to the chemist but still could not get my medication for whatever reason. the chemist suggested I pay for the medication myself of which I did and if I did not it would mean that I have gone for almost a week without my chronic medication. I pay close to R3000.00 for this medical aid on monthly bases and the treatment I have received since I joined is appalling to say the least especially when it comes to my chronic illness.