illogical process

<p>Janine Govender at discovery health has advised me that I cannot do a plan change on my medical aid because it's paid for through my employer. The person in charge is on leave so no one at discovery can assist until this person gets back in Mid Jan.</p> <p> </p> <p>urthermore the consulant was so nasty about it . When I asked to speak to his manager he told me"I will get my manager so she can explain to you exactly the same thing I just did". When I spoke to Janine she was very blunt saying there's nothing she can do and that's policy. She could not even explain why the policy is in place not give me an alternate option. Such bad atitude as well; not even a meaningless apology for not being able to assist.</p>