LR
Leon R
1 reviews | Active since Jun 2015
13 Jul 2023, 13:18
Illogical Billing Practice.
Whilst the staff I have dealing with have been pleasant enough, I find the thinking of not being able to make a payment plan for an outstanding monthly contribution illogical. Being a pensioner with limited income, I can no longer afford medical cover and this resulted in the December 2022 not going through. DHMS insist of putting through a debit order, which continues to be unpaid. Even if I choose to pay small amounts on a monthly basis, they will not credit my account and will continue putting through the full amount (and not take payment to account). They keep insisting that I need pay the full amount. Ref ***.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Health's replyOfficial
13 Jul 2023, 14:28Dear Leon
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply13 Jul 2023, 14:28
Official
Dear Leon
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
LR
Leon R's updateReviewer Update
14 Jul 2023, 16:14I received a phone call from the Executive Offices of DHMS, and I now have a smile on my face! Unfortunately information received from DHMS staff earlier was incorrect and inaccurate. A satisfactory resolution has now been arrived at. What exceptional service and response from the Executive Offices. Furthermore, they have now given me less expensive cover options which should fit my needs (Unfortunately overlooked by previous consultants)
LR
Leon R's update14 Jul 2023, 16:14
Reviewer Update
I received a phone call from the Executive Offices of DHMS, and I now have a smile on my face! Unfortunately information received from DHMS staff earlier was incorrect and inaccurate. A satisfactory resolution has now been arrived at. What exceptional service and response from the Executive Offices. Furthermore, they have now given me less expensive cover options which should fit my needs (Unfortunately overlooked by previous consultants)
LR
Leon R's updateReviewer Update
14 Jul 2023, 16:17I received a phone call from the Executive Offices of DHMS, and I now have a smile on my face! Unfortunately information received from DHMS staff earlier was incorrect and inaccurate. A satisfactory resolution has now been arrived at. What exceptional service and response from the Executive Offices. Furthermore, they have now given me less expensive cover options which should fit my needs (Unfortunately overlooked by previous consultants)
LR
Leon R's update14 Jul 2023, 16:17
Reviewer Update
I received a phone call from the Executive Offices of DHMS, and I now have a smile on my face! Unfortunately information received from DHMS staff earlier was incorrect and inaccurate. A satisfactory resolution has now been arrived at. What exceptional service and response from the Executive Offices. Furthermore, they have now given me less expensive cover options which should fit my needs (Unfortunately overlooked by previous consultants)
Discovery Health's replyOfficial
17 Jul 2023, 08:51Dear Leon
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health's reply17 Jul 2023, 08:51
Official
Dear Leon
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team