LB
Lili B
1 reviews | Active since Jan 2019
08 Mar 2023, 16:44
******* Waiting periods that goes against the law!
Discovery Medical Aid is *******ly adding condition specific waiting periods that are not applicable and I wonder how many people have fallen for this. Discovery, you can only legally impose a waiting period on a condition diagnosed or treated in the 12 months preceding a application. This is according to the Medical Schemes Council! Extremely shocking that your Underwriting team does not know this and still has the nerve to tell me IN WRITING you can add a condition waiting period for any time. You are completely incorrect and wrong according to the law and I will be taking this further. Preying on people who might be uninformed or elderly like my parents who would not have known better!
Helpful (0)
Replies (3)0
Replies (3)Discovery Health's replyOfficial
09 Mar 2023, 06:45Dear Lili B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply09 Mar 2023, 06:45
Official
Dear Lili B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
LB
Lili B's updateReviewer Update
09 Mar 2023, 10:24Thank you looking forward to the feedback as Discovery seems very adamant about this in their emails to me. You cannot legally be enforcing exclusions on conditions last treated and consulted on in 2020 let alone 2007 like they are currently doing! It is very shocking that your Underwriting department is taking chances like this and blatantly going against the law.
LB
Lili B's update09 Mar 2023, 10:24
Reviewer Update
Thank you looking forward to the feedback as Discovery seems very adamant about this in their emails to me. You cannot legally be enforcing exclusions on conditions last treated and consulted on in 2020 let alone 2007 like they are currently doing! It is very shocking that your Underwriting department is taking chances like this and blatantly going against the law.
Discovery Health's replyOfficial
09 Mar 2023, 15:47Good day
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply09 Mar 2023, 15:47
Official
Good day
We have been in touch with you to answer your comments.
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
