*******/********* rationale for non-reimbur*****t

On 12 March 2015 I paid R890 for services rendered by a health care professional. After submitting my claim for reimbur*****t, I received confirmation from Discovery that I would be reimbursed on 21 March 2015. By end of March 2015, I was still not reimbursed. I followed up telephonically early April 2015, and was told that I would be reimbursed on Tues 7 April 2015. The agent apologised for the delay in payment and inconvenience caused. The 7th of April passed, without payment or communication from Discovery. I proceeded to email multiple departments to find out why I was receiving such poor service. I received a reply from Kgosi Setlhatlole on 10 April, stating that the R890 was offset against a 2014 accidental payment!? I was shocked by this reply and proceeded to email my dismay and disgust at what I had read. To date I have not received a follow-up email.I have even followed-up by calling Discovery, was promised that my query would be escalated, but have not heard anything from them since I called on 11 April 2015.Discovery has no right to resolve a 2014 issue in 2015. How can Discovery use 2015 funds to settle THEIR 2014 mistakes? This is *******, please escalate.