tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

13 Jan 2018, 15:45

******* discovery health practice No Consent

I previously raised the issue of ******* practice and breach on contract regarding discovery health having absolutely nothing in writing on the application to add your spouse or dependent onto your medical aid highlighting the fact that they automatically without consent add your partner onto vitality at an additional cost and further force implicating double the costs in having such a structure affecting vitality benefits and rewards drastically none of this information is stipulated or even discussed when applying for adding a member onto medical aid for medical aid purposes TO DATE I HAVE SPOKEN TO A MANAGER AT DISCOVERY YET NO RESOLUTION HAS BEEN PROVIDED MY NEXT STEP IS TO RAISE THIS WITH CONSUMER WATCH AND CONSUMER PROTECTION ACT . Discovery claim that on the Vitality page it makes mention of adding a member onto ones medical aid they get added to the main members vitality HOWEVER WHY WOULD ANYONE AUTOMATICALLY THINK TO THEMSELVES WHILE APPLYING FOR ADDITIONAL MEMBER ONTO MEDICAL AID “ oh I wonder how this with affect my vitality and incur double the cost to recieve the exact same benefits as previous let me go to Vitality s page to see if they make mention of this “ ?????? No one thinks about Vitality when applying for medical aid . NONE OF THIS IS IN WRITING IN DISCOVERY HEALTHS APPLICATION FOR ADDING A PARTNER ONTO YOUR MEDICAL AID NOTHING STIPULATES ADDING THE PARTNER AUTOMATICALLY ADDS THE NEW MEMBER TO VITALITY AT ADDITIONAL COST , NOTHING ADVISES THE VITALITY IS THEN A JOINT VENTURE COSTING DOUBLE THE HEALTH CHECKS TO ACTIVATE THE SAME BENEFITS THE ORIGINAL MEMBER PREVIOUSLY RECIEVED AND VITALITY STATUS IS THEN SHARED . DISCOVERY DO THIS TO ENSURE YOU PAY DOUBLE FOR BOTH MEMBERS FOR THE EXACT SAME BENEFITS THERE IS NO PERCENTAGE INCREASE IN CASH BACK INCENTIVES ONLY A SPEND INCREASE ITS A JOKE . ALL THIS ADDTIONAL COST WHEN EFFECTIVELY YOU ARE ALREADY PAYING DOUBLE AMOUNT FOR THE MEDICAL AID IN THE FIRST PLACE AMD HOW DO DISCOVERY REWARD YOU FOR BRINGING A NEW MEMBER ONTO YOUR PLAN THEY FORCE YOU TO PAY MORE AND MORE MONEY AND AGAIN NONE OF THIS IS IN WRITING OR ADVISED IN THE APPLICATION ITS ******* IF ONE SIGNS A CONTRACT ALL IMPLICATIONS AND POLICY MUST BE ADVISED AND STIPULATED .HOW IS IT THAT WHEN ONE APPLIES FOR MEDICAL AID VITALITY IS SEPERATE AND APL**** FOR AND CONSENTED FOR YET CONVIENTLY WHEN ADDING A MEMBER TO THE PLAN VITALITY IS AUTOMATICALLY ADDED AND DISCOVERIES RESPONSE TO THIS IS “ THATS THE WAY IT WORKS “ that’s GREED IN ITS PUREST FORM

0
Replies (3)
Discovery Health
Discovery Health's reply15 Jan 2018, 07:22
Official

Dear tyler mcdonald

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Jan 2018, 11:14
Official

Dear tyler mcdonald

Please check your emails for final feedback from us.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Jan 2018, 11:14
Official

Dear tyler mcdonald

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team