Ignoring client
<p>Its about a month now that ive tried to get my claim paid. 13 june was wen i posted the first hello peter complaint and still the matter is not resolved. Obviously discovery doesnt care. </p> <p>I get asked to send the claim documents over and over again, i dont get a response and if i do its for a matter unrelated to my claim, and last response was to tell me about codes missing on the clinics invoice and to get a new invoice-correcting a clinics invoice is not my duty as a customer especially since i wouldnt know what information, like codes, an invoice must contain. Ive responded and just been ignored.</p>
Dear nadia-spitalieri
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Best regards,
Dear nadia-spitalieri
We received your message and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Best regards,
Dear nadia-spitalieri
We have sent you feedback via email.
Regards
Discovery Health Servicing Team
Best regards,
Dear nadia-spitalieri
We have sent you feedback via email.
Regards
Discovery Health Servicing Team
Best regards,
This is a complaint against:
1. Heelan Nana
2. Discovery Support
You have all failed to offer basic customer support, spanning a period of 1 month. The lack of feedback and customer assurance is pathetic. @Adrian Gore @Herm**** Bosman, we are paying your company to provide a simple service. For the last 20 years, we have been loyal to you and your company. We find it disgusting that this is happening under your leadership. The lack of feedback, the lack of follow up, the constant follow up from our side, living busy lives, me having to write this review after work, speaks to the level of service and support we are receiving from you.
Expectation 1: Full claim and damages related to be paid by Discovery
Expectation 2: Goodwill gesture for the gross delay in support we are paying for (circa 1 month)
Expectation 3: A full report in what you are doing with the individuals that are providing this tarnishing support
Expectation 4: An apology letter from @Adrian Gore & @Herm**** Bosman who represent Discovery and their people
Please address immediately.
This is a complaint against:
1. Heelan Nana
2. Discovery Support
You have all failed to offer basic customer support, spanning a period of 1 month. The lack of feedback and customer assurance is pathetic. @Adrian Gore @Herm**** Bosman, we are paying your company to provide a simple service. For the last 20 years, we have been loyal to you and your company. We find it disgusting that this is happening under your leadership. The lack of feedback, the lack of follow up, the constant follow up from our side, living busy lives, me having to write this review after work, speaks to the level of service and support we are receiving from you.
Expectation 1: Full claim and damages related to be paid by Discovery
Expectation 2: Goodwill gesture for the gross delay in support we are paying for (circa 1 month)
Expectation 3: A full report in what you are doing with the individuals that are providing this tarnishing support
Expectation 4: An apology letter from @Adrian Gore & @Herm**** Bosman who represent Discovery and their people
Please address immediately.
Dear nadia-spitalieri
We have sent you feedback via email.
Regards
Discovery Health Servicing Team
Best regards,
Dear nadia-spitalieri
We have sent you feedback via email.
Regards
Discovery Health Servicing Team
Best regards,