Ignored claims

Item: Discovery Health
Rating: 1
Author: Monique M

Initial claim submitted on the 30th November 2018. Discovery called to say they couldn't find my claim, asked me to resend it, which i did, They came back with the same response. They Eventually responded and asked me to submit the claim in a specific format. Understood, I resent the information. 2 different consultants confirmed they received my claims and all the necessary documents were attached, Disovery then rep**** to say my claim is unclear.

Honestly, This is tiring.

They've Paid 'claims" which I did not submit. Essentially paying my doctor twice.

Writing this review in the hopes of finally putting this issue to bed.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

12 Mar 2019, 11:26

Dear Miss Mac***u

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply12 Mar 2019, 11:26

Official

Dear Miss Mac***u

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

18 Mar 2019, 16:19

Dear Miss Mac***u

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply18 Mar 2019, 16:19

Official

Dear Miss Mac***u

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team

Monique M's updateReviewer Update

28 Mar 2019, 07:42

Thanks for getting the process started, however your consultants keep responding with the same generic response. "Your claim isn't clear" Or "resubmit the supporting documents" I have done this multiple times. Can someone actually pay attention to my claims?

Monique M's update28 Mar 2019, 07:42

Reviewer Update