Ignored???

Why do you guys ignore my emails???<br> <br> Always saying <br> <br> This is an automated email blah blah blah ...<br> <br> Just flipping answer my query it is not hard at all !!<br> <br> Don't send me the brochure because that is a bunch of BS that has hidden clauses. <br> <br> I asked a question and you finally a few days later i get a reply but with a stupid brochure which if i wanted i can online. I rep**** saying i want a answer as i can't get my answer from the brochure and now i am waiting forever.<br> <br> Staff neee to engage in queries instead of coping and pasting email templates they think oh well copy past send and complete.<br> <br> This is not customer service it's just a bunch of people that don't know how to help so they send a email template.<br> <br> <br> You guys say you strive to assist and so on when a person 1 out of 100 say good job.<br> <br> Get someone to email me today with the answer to my query not a template or brochure i want a proper answer from a human.<br> <br> Ref no is ***