Ignore doctors orders regarding generic medicine

It appears that I have to start from the beginning every single time when communicating with Discovery regarding my chronic blood pressure medication. Numerous medical reports have already been submitted by my doctors confirming that I CANNOT use the generic version of the medication, as it causes a severe allergic reaction resulting in breathing difficulty and intense itching.

Yet, every year it becomes an enormous struggle to get this through to Discovery. They correct it temporarily, but only for a few months, it seems. I am completely fed up with Discovery’s evasiveness and lack of consistency. Why can they not communicate honestly and simply renew the approval for the original medication without forcing me to go through this exhausting process repeatedly?

What part of an allergic reaction and medical risk does Discovery not understand? Would they rather see clients suffer serious harm than honour the cover for which I pay thousands of rands in monthly premiums?

It is time that medical schemes are held accountable. Discovery must urgently correct my account and restore the proper approval. I will continue to report this weekly on this platform and on other social media channels until this matter is resolved, as I have done in the past. Unfortunately, experience has shown that this is the only way to get their attention. Polite requests alone do not seem to work with Discovery. Then they blatantly try to sell insurance and other products to us!