Ignorance

<p>I submitted a claim for a doctor on 28 December 2016 and recieved notification that the transaction was processed and payment was expected on 01/01/2017. It is now 09 January 2017 and I've been **** to and pushed from pillar to post and the call centre is a waste of money and time. This seems to happen every s often with claims and yet they cannot administer any forwarded document as transactions are sometimes not prcessed correctly as some of the Discovery personnel seem to be hard of comprehending English. It has now come to light that our "MSA" at Discovery seems to be their "kitty bag" as they do not process the documentation correctly as I always have to call and waste my money to show them their own shortfalls, This is a disgrace</p>