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caradpreez C

1 reviews | Active since Sept 2016

16 Aug 2021, 15:24

IF YOUR BABY PASSES, NO POSTNATAL CARE/BENEFITS

Good day,

I registered for Maternity Benefits on the 6th of May 2021. My baby was born on the 4th of May 2021. However, she passed away at 2 weeks old. Thereafter, I cancelled my maternity benefits.

I have sent through the updated claim for a postnatal check-up, but Discovery is refusing to pay ICD Code 39.2 (Encounter for routine postpartum follow-up).

Please advise?

Does Discovery not offer postnatal care to mother's whose babies pass away?

0
Replies (2)
Discovery Health
Discovery Health's reply17 Aug 2021, 07:11
Official
Dear Cara P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply17 Aug 2021, 15:31
Official
Dear Cara P

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team