IF YOU PLAN TO CLAIM, DO NOT USE DISCOVERY MEDICAL AID

Shocking and pathetic service.

I fell and broke my teeth. Treatment should be covered by my plan's "Basic Dental Trauma Benefit"

First claim declined, apparently wrong ICD code. Claim resubmitted. Apparently wrong codes again. After multiple calls and e mails codes requested to use on claim. Claim rejected again, tooth numbers apparently not included. Claim resubmitted. Claim rejected again "your plan does not cover this service".

Above as just a summary. There has been probably 15e mails and 20 calls to Discovery.

Once spent half a day to get through to call centre. In the verification process you get asken to press a certain digit to get a OTP sent. After pressing the digit I was told "your resonse not received". I tried abot 15 times that day, could not get through.

Very frustratrating.

Wish I could calculate the total premiums I paid last 20+ years. Astronomical amount, now this poor service.

Close to three months aa the emails and calls, still claim rejected,

I am a medical practitioner and deal with this obstuctive behavior from Discovery regularly.

Disccovery is not to be trusted. Do their utmost not to pay claims.

Can not recommend Discovery.