LM
Lesego M

1 reviews | Active since Dec 2013

20 Dec 2024, 14:23

IF YOU NEED TO TALK TO PEOPLE WHO DONT LISTEN

Try dealing with people who do not listen! They can’t even get a membership transfer right! Now I have to pay out outstanding MSA money to them. All this because no one bothered to do their job, double check everything when processing my transfer, now I have a new membership and the money that discovery is hounding me on is supposed to offset that blunder.

Now Mboneni, who is the last person to call me, also doesn’t listen, I asked him to send me a statement and a medical aid cancellation form, guess what? He only sent the statement, listening to clients is not their stormg suits

The day I pay that money will be the day I end my more than 10 years relationship with Discovery.

0
Replies (1)
Discovery Health
Discovery Health's reply23 Dec 2024, 08:57
Official
Dear Lesego M 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team