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pammie.hdb pammie.hdb

1 reviews | Active since Mar 2009

02 Apr 2024, 23:33

If I could rate you a minus 5 I would, you’re not even deserving of the 1 star

The disgusting lack of customer service I have received from Vitality is beyond appalling. Sheer incompetence at a whole new level. I have sent POPs to *** amounting to the value of R4935 and have sent multiple follow up emails and I’m being BLATANTLY ignored. Tell me why you just tried to debit an amount of R4361 from my bank account. What is this for? What did you do with your POP’s I’ve taken the time to download from my banking app and send to your lazy *********** a$$es. Why do I even have to send POPs in the FIRST PLACE when my membership number has been used as a reference on these payments.

The next comms that comes out of me will be an email going to your CEO and your ENTIRE BOARD.

I do my job where I’m employed and I expect you people to do the same, ESPECIALLY since you are a service provider that I pay every single month.

0
Replies (2)
Discovery Health
Discovery Health's reply03 Apr 2024, 06:51
Official
Dear Pamela P

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply03 Apr 2024, 13:40
Official
Dear Pamela P

We have been in touch with you to answer your comments.
   
Regards 
Discovery Health Servicing Team