If I could rate them 0 stars for today, I would.

<p>First things first.</p> <p>The way I see it (and I might be wrong) is that if I have medical aid, life cover and an RA with Discovery, I am a client of Discovery.</p> <p> </p> <p>I understand that internally they might differentiate between these, but that should not hinder me when I need to contact them. </p> <p> </p> <p>Anyway </p> <p>So, I think I've been with Discovery for about 15 years now.</p> <p> </p> <p>Phoned today to update them that I received a gift to skydive (tandem) and apparently my life insurance should be notified.</p> <p> </p> <p>So, I got transferred to Discovery Life and guess what - outside of their operating hours.</p> <p> </p> <p>So I phoned what I believed to be the general number, waited for 20 minutes and was then told that I got through to Discovery Health.</p> <p> </p> <p>Told her my situation and that I need to speak to a manager.</p> <p> </p> <p>Eventually got told that she will stranded me to a Manger. Got put on hold again for another 40 MINUTES!</p> <p>Eventually hung up.</p> <p> </p> <p>What the hell!?</p> <p> </p> <p>Shocking service.</p> <p>Absolutely shocking.</p> <p> </p> <p>Maybe it's time to move to Momentum.</p> <p> </p>