If Bruce leaves Discovery, so will I!

Dealing with doctors, hospital and medical aid is always complicated, and mostly has to be struggled with at times of ill health and its consequent stress. I discovered, by happy accident, the empathetic and friendly Bruce Frank. This gentleman is a customer care champion. He listens, understands, and acts. He constantly keeps his clients informed of progress (or even lack of it). Dealing with Bruce makes the whole process feel so much better. Thank you, and bless you, Bruce.