Idiotic at best

Discovery I changed my bank details months ago. When changing I was asked do I want to update my reimbur*****ts which I opted to select yes. My debit orders are successful however my cash back seems to be lost somewhere. I have been logging calls for months. A guy called and said the wrong details however on my profile everything is fine. How idiotic is your staff. Thank you for paying my cash back into the incorrect account as I love logging calls and frustrating myself. Please advise if there are issues as the service throughout is dismal. Maybe you guys are short of rent paying millions for your sandton office now You robbing your clients. Fix this now.