I wish I could give NO star!... Bad Service & *********** System

Joining Discovery, you would think that you would receive the best service, but to my disappointment, this has not been the case.

At first, I couldn't activate my Healthy Food, -Gear, etc. online (on Vitality) since it didn't want to accept my Standard Bank Cheque Card. It is the exact the same card that I have subscribed to Discovery, so how can it not?

Anyway. In the past month, I’ve contacted them via e-mail, and I phoned three times. Every time they just drop the call.

This morning I logged in and noticed that my Vitality has been canceled. I called again, finally get through and explained that my employer pays my medical aid and Vitality directly, so how can my medical aid still be active, but my Vitality is deactivated. The consultant, coldly, stated that it has not been paid and therefore it has been canceled.

My employer forwarded the proof to them (we have it on e-mail); that we app****, I had Vitality a month ago and for 3 consecutive months the installments have been deducted from the company's account without allocating it to my account.

This doesn't sit well with me, because does this mean I lost all the points that I have worked for with my Fitbit? Will I get reimbursed for this? I know that they will HAVE to give us the installments back, but what about my points? And if reimbursed, will I even be able to activate benefits, since no service has even been provided here.

They can't even give a proper explanation, just that it was an “error" on their side. Now I am still waiting for someone to get back to me???

I still haven't heard anything back. What is the point of paying for the best, if the "best" only claim this title without providing standard service, but rather let you pay so much money for no service or insufficiency?