cG
chantelle G
1 reviews | Active since Nov 2010
30 Jul 2015, 14:09
I will leave Discovery because of this
My sister lives with me, I take care of her, she is like my child.... I want to add her to my medical aid with YOU but you declined because there is no legal documents from the court. My mother signed that she lives with me, but this is not good enough!!! My mother has no income and no medical aid, so HOW is my sister suppose to protect herself in the case of a medical emergency??? What respectable company would deny a child medical aid???!!!??? I have been with you for years, but you have let me down when I needed you!
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Replies (1)Discovery Health's replyOfficial
03 Aug 2015, 15:52Hello chantelleg,
Thank you for your comment.
I confirmed that a sibling can be on a membership if the biological parents are not on the policy in certain instances. In your case your sister does not meet the criteria. I did confirm the process to have her covered by the Scheme and await the relevant forms to assist you further. I do apologise for the manner in which your query was handled.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
I confirmed that a sibling can be on a membership if the biological parents are not on the policy in certain instances. In your case your sister does not meet the criteria. I did confirm the process to have her covered by the Scheme and await the relevant forms to assist you further. I do apologise for the manner in which your query was handled.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Discovery Health's reply03 Aug 2015, 15:52
Official
Hello chantelleg,
Thank you for your comment.
I confirmed that a sibling can be on a membership if the biological parents are not on the policy in certain instances. In your case your sister does not meet the criteria. I did confirm the process to have her covered by the Scheme and await the relevant forms to assist you further. I do apologise for the manner in which your query was handled.
Thank you for allowing me to assist with your query.
Regards
Jashvir
Thank you for your comment.
I confirmed that a sibling can be on a membership if the biological parents are not on the policy in certain instances. In your case your sister does not meet the criteria. I did confirm the process to have her covered by the Scheme and await the relevant forms to assist you further. I do apologise for the manner in which your query was handled.
Thank you for allowing me to assist with your query.
Regards
Jashvir
