MB
Megan B

1 reviews | Active since May 2017

09 Mar 2022, 14:24

I WANT THIS RESOLVED!

If there was a rating less than one, that is what I would rate Discovery Health. I had joined the scheme as of January 2022, under the pretense, of no waiting period, no exclusions, no limitations for in-house.

I was admitted for abdominal pain in January, Discovery is yet to approve the claims, I have medical service providers breathing down my neck for payment, Discovery had requested further documents, to eliminate a pre-existing condition, however, how can anyone have acute appendicitis more than once!!!

The Dr's had submitted all forms needed by Discovery, and still, no feedback, after back and forth from my side and Dr's and the hospital, we were told to not follow up again because there is a backlog.

I have sent multiple emails to the forensics department as well as numerous attempts via their chat and call center, all my requests are yet to be acknowledged and even answered.

0
Replies (4)
Discovery Health
Discovery Health's reply10 Mar 2022, 06:54
Official
Dear Megan B We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.  Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply10 Mar 2022, 16:15
Official
Dear Megan B Please check your emails for feedback from us. Regards Discovery Health Servicing Team
MB
Megan B's update11 Mar 2022, 08:46
Reviewer Update
There is no email - I have checked SPAM as well
Discovery Health
Discovery Health's reply24 Mar 2022, 10:08
Official
Dear Megan B Please check your emails for further feedback from us. Regards Discovery Health Servicing Team