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Cindy L

1 reviews | Active since Nov 2010

24 Jan 2017, 10:42

I think your Smart Plan is ****ing your image

<p>I decided to go onto the Smart Plan, it sounded good on paper and I was adding my partner as a dependent, something I was nervous about financially as I didn't know how much it would hit me until end of January when my medical aid would be adjusted. I have been on Discovery since I started working at a big company and have been on about 4 different plans over that period. I must say that the Coastal Saver plan was better than the Smart Plan even though it cost less every month. My partner is having a problem with his teeth, Discovery only pays R113 out of an almost R800 bill. I had to buy him mouth wash for R117 the same day out of my own pocket and also I have to buy my birth control out of my own pocket every month. I hate this plan with a passion and I see I am not the only one. When I tried to call and ask your consultants questions regarding the plan, they didn't know anything and merely emailed me the document that I can download off your website but they don't even mail the correct year. If it's a hospital plan, then say it like that, everything else is confusing and your staff don't even understand so how must we? Please let me know if there is anyway I can go onto another plan, I can't see how I'm paying R3000 a month for a hospital plan. I'd rather pay more a month knowing that if I'm sick I can afford to get it treated.</p>

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Replies (2)
Discovery Health
Discovery Health's reply24 Jan 2017, 10:58
Official

Dear Cindz84

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply27 Jan 2017, 11:36
Official

Dear Cindz84

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team