I think everyone in the call centre has gone home early.

Item: Discovery Health
Rating: 1
Author: Lee-Ann Ford

Wow. It seems your service has dropped since I last had medical aid in 2017. I've been holding on the line since 7:35pm and I keep getting a message that "we're experiencing high call volumes" - at this time of night?

It's 18:45 and I'm still waiting for my call to be answered.....

I need to change my details as I can't log in to your website. I need to get prepaid vouchers for me and my son to go see the doctor.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

28 Oct 2022, 07:17

Dear Lee-ann F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply28 Oct 2022, 07:17

Official

Dear Lee-ann F

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Lee-Ann Ford's updateReviewer Update

28 Oct 2022, 13:27

Oh dear, so you're not in the habit of ringing us back then?

I'll have to find time to ring you again - hopefully your staff haven't gone home early again.

Lee-Ann Ford's update28 Oct 2022, 13:27

Reviewer Update

Oh dear, so you're not in the habit of ringing us back then?

I'll have to find time to ring you again - hopefully your staff haven't gone home early again.

Discovery Health's replyOfficial

01 Nov 2022, 09:17

Dear Lee-ann F

We’ve responded to your query.

Regards
Discovery Health Servicing Team

Discovery Health's reply01 Nov 2022, 09:17

Official

Dear Lee-ann F

We’ve responded to your query.

Regards
Discovery Health Servicing Team