GM
Grace M

1 reviews | Active since May 2021

04 Jul 2024, 19:02

I think Discovery is taking its customers for a ride: they approved 15 PMB sessions for me in January 2024 and I was shocked to discover that I have 0 sessions left although I’ve used less than 8 sessions

I think Discovery is taking its customers for a ride: they approved 15 PMB sessions for me in January 2024 and I was shocked to discover that I have 0 sessions left although I’ve used less than 8 sessions. I find that Discovery is prioritising profits without providing fair benefits to its customers. Since I was admitted to their PMB program I have always ensured that are spread my sessions evenly so that they can cover the whole year. I was told that the benefits are allocated on a case by case basis implying that there’s no transparency. I was asked to reapply and I don’t see why I should apply if I’ve not exhausted the approved 15 sessions during this year. Based on this I think I’m going to reconsider whether I should continue with Discovery or not.

0
Replies (5)
Discovery Health
Discovery Health's reply05 Jul 2024, 06:59
Official
Dear Grace M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Jul 2024, 15:12
Official
Dear Grace M

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team


GM
Grace M's update10 Jul 2024, 11:15
Reviewer Update
I have noted your email indicating that you take responsibility for the 2 consultants who gave me incorrect information Unfortunately that is not good enough for me. The fact that 2 consultants gave me inaccurate information about my PMB benefits is indicative of inefficient systems in Discovery Health. In fact one of the employees gave me an honest feedback that there was problems with your system. I think I find it’ problematic with if your company will discipline it’s employees for a problem that is clearly not their fault by your company’s inefficient systems.
Discovery Health
Discovery Health's reply12 Jul 2024, 13:20
Official
Dear Grace M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply12 Jul 2024, 14:46
Official
Dear Grace M

Please check your emails for feedback from us.

Regards 
Discovery Health Servicing Team