I suffered a heart attack and was admitted to hospital, expecting Discovery to cover the costs

I suffered a heart attack and was admitted to hospital, expecting Discovery to cover the costs. I was informed they would not assist due to a “waiting period.” I’ve had continuous medical cover for over 10 years, including time abroad with a valid medical aid in Portugal, which Discovery does not recognise. I respect policies, but in life-threatening cases I believe flexibility and compassion are needed. As a father of 3 young children, this was extremely distressing. I am now forced to re-evaluate my company’s use of Discovery for medical and life insurance, as I am concerned about how my staff may be treated under similar circumstances. I hope Discovery reflects on how such cases are handled.