I really feel ****med by discovery,I am being discharged yet again to Go to a public hospital becouse discovery can not help me

I fell ****med by discovery I would like to formally express my deep disappointment and distress regarding the service I have received from Discovery Health. the service I have received from Discovery overall has been extremely poor and unacceptable. I am currently dealing with a serious medical condition. my health is deteriorating. Instead of receiving support and proper guidance, I have been moved from one place to another where I cannot be assisted despite being referred by Discovery consultants themselves. I have also been given incorrect referral information and incorrect hospital details that are not aligned with my plan.

On multiple occasions, I have been provided with conflicting and inaccurate information about my medical cover, including hospital in-stay benefits that I know for a fact are included in my plan. Because of this incompetence, I have already spent over R10 000 out of my own pocket money I should not be forced to spend while I am sick and vulnerable. I am physically exhausted, emotionally drained, and mentally overwhelmed.

Every time I call, I receive different information. Every time I ask for help, I am left confused, stressed, and unsupported.

This situation is having a serious impact on both my physical and mental health, and it is unacceptable that a medical aid I joined for peace of mind is instead breaking me down during one of the most difficult times of my life.

I have recordings of all conversations, and with every call, the narrative changes. I joined Discovery with the expectation that situations like this would be handled with care, urgency, and professionalism not in a manner that leaves me miserable, financially burdened, and emotionally distressed.

I am extremely disappointed. I expect immediate intervention, clear communication, and accountability before this situation causes further harm to my health.