yy
yusuf.rasool yusuf.rasool

1 reviews | Active since Jun 2017

29 Jun 2017, 01:46

I pay for my medical aid but receive no payments for claims made and terrible service

<p>I sent the below invoice on the 25 May 2017 for a claim to be paid and received the following reference number ********** 897,<br />A month later I called to find out the reason i have not been paid and was given the following reference number ********** 474.<br />I have still not receoved payment, called into the call center, spoke to Nelly and was given Yet another reference number ********** 204.</p> <p>I was told I would receive payment on the 27 June 2017 by the latest.<br />It is now the 29th and have still not received my payment.</p> <p> </p> <p>Can Discovery please start running a decent medical aid wthout priorotising their Invest and Vitality portfolios. </p>

0
Replies (2)
Discovery Health
Discovery Health's reply29 Jun 2017, 09:13
Official

Dear yusuf-rasool

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply03 Jul 2017, 12:17
Official

Dear yusuf-rasool

We have been in touch with you to answer your comments

Regards
Discovery Health Servicing Team