1 reviews | Active since Sept 2015
I never miss a payment but Discovery won't pay!I
<p>It has been almost 10 months since I gave birth and I am still battling to get Disocvery to pay the Anastheatist in full. The plan was for a natural birth but my baby went into distress so I had to be rolled into theatre for an emergency c-section. I've had to pay the hospital I gave birth at money to retrieve the chart from archives because Discovery wanted proof that the baby went into distress which is why I had an emergency c-section.Months later and they only decided to still pay a portion of the R3 223.40 that I owed the Dr and I'm now forced to pay the rest in installments to avoid being blacklisted wile i sort out this unnecessary mess with Discovery. I had to give birth all the way in Pretoria because none of the hospitals in Limpopo are on the Discovery network and I did not want to be left with bills to pay from my own pocket when I have medical insurance! I mean, How does Discovery expect one to go under a surgical operation without anasthetics??? How does Discovery expect a woman in labor to ask her Drs if they are fully covered by the medical aid to avoid short falls????? I've been taken from pillar to post, got really sensitive information that not even the hospital was conformtable giving it to me but here I am still coughing out money from my own shallow pocket to settle bills from 10 months ago!! Totally unacceptable!</p>
Dear momo_777
We are sorry to hear about your frustrations.
We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Dear momo_777
We are sorry to hear about your frustrations.
We are investigating your case and will get back to you as soon as possible.
Regards
Discovery Health Servicing Team
Dear momo_777
We have emailed you confirmation that this query has been resolved.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Dear momo_777
We have emailed you confirmation that this query has been resolved.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Thank you Kea from Discovery Health for your quick and positive assistance. An issue that took some people 10 months to try and fix you did within a week. I am however disappointed with Discovery that it takes a client to vent on a public platform for them to take the client seriously!
Thank you Kea from Discovery Health for your quick and positive assistance. An issue that took some people 10 months to try and fix you did within a week. I am however disappointed with Discovery that it takes a client to vent on a public platform for them to take the client seriously!
Good day momo_777
Thank you for taking the time to recognise one of our people! We would also like to thank you for bringing this issue around your overall service to our attention. As discussed, we have now resolved the matter.
Regards
Nirvana
Good day momo_777
Thank you for taking the time to recognise one of our people! We would also like to thank you for bringing this issue around your overall service to our attention. As discussed, we have now resolved the matter.
Regards
Nirvana
