I need urgent assistance!

I am stuck in a loop where I need assistance on a medical aid query and the options available do not match what I want and do not allow for human interaction… it says I should call back during normal working hours to speak to someone which includes Saturday 8am to 1pm it’s now 10:12am and it won’t let me speak to anyone just hangs up.

I went the discovery bank route 2 times already and spoke to someone, asking them to patch me to someone at discovery health and they take me back to the initial call it’s a flipping loop I can’t seem to escape! Please assist!