I need my authorization approved now

I am with discovery medical aid for almost 8 years now. I went to the hospital last week because I am bleeding really badly. This is the 1st time I am being a specialist but I am waiting so long no one is getting back to me and it's such a hassle suffering the way I am. The service is so pathetic from discovery we pay so much and every year discovery decides to remove a benefit off the medical aid and our premium remains the same What a load of bull. I need that authorization approved so I can sort myself out and go back to work I am losing out on work because of discovery medical aid and it's poor service