I just want to cancel please

<p>I am on keycare plus and honestly i have never used my medical aid before. I go to the doctor and rather pay cash. It's quite disturbing paying for something you dont use and more so when you discover they are debiting twice the amount without any notification or communication thereof. Not only that, my debit order is meant to go off on the 1st of each month and it went off on the 4th. Delayed much? </p> <p>Can someone please inform me of the double amount that was debited and when i can be refunded (since no one answers calls) and also all documents that i would need to cancel my policy.</p> <p> </p> <p>Thanks</p>