I JUST NEED SOMEONE AT DISCOVERY TO CARE!!

I resigned from my job in November 2017 and asked our broker for a cheaper MA Option with Discovery. She sent me a few option and I opted for the Classic Smart plan. When January 2018 came I noticed that my option on my app and website still showed as Coastal Saver. Worried that I would need to pay the instalment of approximately R5,500 at the end of January 2018 I called the call centre and enquired. I was told that I would not be able to change it if my broker had not already done it as it was considered an upgrade (Classic Smart to Coastal Saver). I asked why and was explained the difference between the 2 with Classic Smart not having a savings option but that I would be covered at 200% MAR if hospitalised etc. I relocated to the Northern Suburbs in April 2018 and found out that my options are very limited with Smart Classic plan. Besides limited, I have also experience such bad service from the nearby medical facility when my 5 year old suffering from gastro and dirtying herself but we had to wait nearly 45 mins pass our appointment time as the hospital could not find me on the system . I want to change my plan from Classic Smart back to Coastal Saver. I have been a MA Member for over 10 years and only been on the Smart Classic since January this year. And it is an absolutely horrible plan. I have received MANY MANY replies from Discovery about how I cannot change my plan now despite the below information I received from Discovery Health: We have listened to the call between yourself and our call centre on the 4th of January 2018. The call was based on your request for a plan change that you’ve submitted to your broker in December 2017 to change your plan from the Coastal Saver plan to the Classic Smart plan. The call centre agent by the name of Slindile advised you that we have not yet received the request from your broker to change your plan. She also advised that changing the plan at the time to Classic Smart plan would be regarded as an plan upgrade as the Classic Smart plan gives 200% cover of our scheme rate for related accounts in-hospital and the Coastal Saver plan only gives 100% cover of our scheme rate for related accounts in-hospital. You then advised the agent that you will contact your broker as the plan change request was submitted to the broker in time for the change to be requested effective the 1st of January 2018. I cannot make it any more clear about how much I don’t want to be on this plan, but although I already pay over R4k currently, Discovery just will not assist me. I know that there are certain instances where members are allowed to change plans as per the plan matrix etc, so I can’t understand how, with the incorrect information provided by Discovery above, I am not able to change my plan as there are certain exceptions made