I have to state that I'm utterly discussed by The Discovery health treatment.

I have to state that I'm utterly discussed by The Discovery health treatment.

I have been a discovery Member since 2017 till late Nov 2020, I had to leave my medical aid due to retrenchments. I phone discovery to give me a quote to rejoin Them on a smaller package as i am now able to afford medical aid again. The sales man was extremely helpful that much is true. He assisted me me through the whole process and was able to advise me that my medical Aid will be active from the 1st August 2021. When I asked If there will be any waiting periods on any specific treatments or exclusions i was informed of the following.

I was asked if i get headaches my natural response was who doesn't. I was then asked a serious of headache questions to which the answer was all no.

waiting period of 12 months was placed on any headache related medical conditions. hence me being with Discovery 4 years and they have all my relevant medical history they have placed a 12 month waiting period on 2 additional (resolved) medical treatments. Now, i completely understand that a company need to have some protocols and procedures in place to protect themselves from chance takers when it comes to medical aid, but if they told me I will have a 3 month waiting period i would have been understanding and agreed but 12 month, anything can happen in a year and again they have my full history, like i advised before I only left my Medical aid due to unemployment that was the only reason.

further more the Sales person advised me that I had an outstanding amount of R900 with Discovery that I was not aware of, i advised him that i will settle the amount and that he can transfer me to the relevant department. when the Lady in the collections depart spoke to me she kept on asking the same questions to confirm my identity over and over, she then proceeds (after i told her that I have an outstanding amount of R900 with discovery) to tell me that i need to settle this amount within 48 Hours or legal action will be taken. the amount then went from R900 to R1150.00, i advised her that i can only settle this at the end of the month and she just got arrogant with me, now again i do understand that she deals with loads of difficult customers on a daily basis but for heaven sake when you do get a customer that comes to you and wants the assistance to get the account sorted for heaven sake be polite and assist us - that is your job after all and you get paid to be of assistance.

Should Discovery actually care and want to go listen to the recordings (im sure they wont) i can provide my number.

Im utterly disappointed in the service and treatment and will never refer anyone to Discovery again. But Discovery is a massive company so i take it the individual doesn't matter any more.