I have settled but deductions still coming off!

Item: Discovery Health
Rating: 1
Author: Janizol A

I have paid my Apple watch settlement 3 weeks ago. I have sent that proof of payment three times already! I have dealt with 3 agents and the matter is still not resolved! My next payment cycle has already come and gone and I still received the email about what amount will be deducted.

I cannot understand what is going on here. This is pathetic. How can it take this long to resolve this.

Helpful (0)

Replies (4)

Discovery Health's replyOfficial

13 Oct 2020, 07:05

Dear Janizol

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply13 Oct 2020, 07:05

Official

Dear Janizol

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

14 Oct 2020, 11:37

Dear Janizol

We have contacted you and addressed your concern.

Regards

Discovery Health Servicing Team

Discovery Health's reply14 Oct 2020, 11:37

Official

Dear Janizol

We have contacted you and addressed your concern.

Regards

Discovery Health Servicing Team

Janizol A's updateReviewer Update

19 Oct 2020, 11:47

This is now week 4 since my settlement payment.

I was contacted on the 14th of October and not since then. Still waiting on this to be resolved.

Janizol A's update19 Oct 2020, 11:47

Reviewer Update

This is now week 4 since my settlement payment.

I was contacted on the 14th of October and not since then. Still waiting on this to be resolved.

Janizol A's updateReviewer Update

21 Oct 2020, 11:27

Still nothing from Discovery!

Janizol A's update21 Oct 2020, 11:27

Reviewer Update

Still nothing from Discovery!