EJ
Ebrenza J
1 reviews | Active since Jun 2014
17 Aug 2015, 17:30
I have had it with this Medical Aid
Day to Day funds used for Trauma visit at a hospital after falling down a flight of stairs - fractured ankle and #5 toe bone. No funds for further treatment, yet I should continue with my monthly contributions. What am I paying for Discovery - Nasmed? I am a member of the Medical Aid for 5 years and this is the kind of support that my Medical Aid offers!!! What a joke!!
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Discovery Health's replyOfficial
18 Aug 2015, 18:20Hello Ebrenza,
Thank you for your comment.
We're sorry to hear of your frustration. I confirm that your concerns have been reviewed by the relevant team who has been in contact with you today. The team have explained the funding of your claims and provided clarity on your plan benefits and cover. We've confirmed that your claims were correctly funded as per your chosen plan type.
I am sorry we could not provide you with a more positive outcome and trust our discussions with you has provided further clarity on the issues you raised. Should you have any further queries, please do not hesitate to contact us directly.
Kind regards
Bruce
Thank you for your comment.
We're sorry to hear of your frustration. I confirm that your concerns have been reviewed by the relevant team who has been in contact with you today. The team have explained the funding of your claims and provided clarity on your plan benefits and cover. We've confirmed that your claims were correctly funded as per your chosen plan type.
I am sorry we could not provide you with a more positive outcome and trust our discussions with you has provided further clarity on the issues you raised. Should you have any further queries, please do not hesitate to contact us directly.
Kind regards
Bruce
Discovery Health's reply18 Aug 2015, 18:20
Official
Hello Ebrenza,
Thank you for your comment.
We're sorry to hear of your frustration. I confirm that your concerns have been reviewed by the relevant team who has been in contact with you today. The team have explained the funding of your claims and provided clarity on your plan benefits and cover. We've confirmed that your claims were correctly funded as per your chosen plan type.
I am sorry we could not provide you with a more positive outcome and trust our discussions with you has provided further clarity on the issues you raised. Should you have any further queries, please do not hesitate to contact us directly.
Kind regards
Bruce
Thank you for your comment.
We're sorry to hear of your frustration. I confirm that your concerns have been reviewed by the relevant team who has been in contact with you today. The team have explained the funding of your claims and provided clarity on your plan benefits and cover. We've confirmed that your claims were correctly funded as per your chosen plan type.
I am sorry we could not provide you with a more positive outcome and trust our discussions with you has provided further clarity on the issues you raised. Should you have any further queries, please do not hesitate to contact us directly.
Kind regards
Bruce