I have been trying for 2 weeks now to get a refund for monies paid out of my own pocket for Dr Kok and prescribed medicine. Each time I just get a short message "mail copy of claim" which I have done 6 times now.

You mail your accounts to ********** If there is a problem nobody will phone me. I have been sending the account and proof of payment 6 times, still I have received no call or ANYTHING to confirm what is wrong. I desperately need the monies I paid in cash with the doctor, I am out of my self payment gap.