I don't have a title!!!

Hi Discovery Health

At this point, I don't even know if this complaint matters.

A claim was submitted on the 26th October 2022, which was declined because I didn't have any savings.( Which I understand). However I resubmitted the claim the 12th January 2023, with Ref ***.

No communication from Discovery!! I called somewhere between 25-27th January 2023, spoke to Andre, who promised to call me back with feedback - Which never happened! I continuously checked on the app if there is any feedback - but nothing.

Today I followed up( in fact on the line, waiting for a Supervisor to answer) which Zikhona transferred me to. Zikhona explained that there is a form that I need complete in order for the claim to processed with this year's savings. This was never explained by Andre.

Discovery, please go and listen to the call and tell me I'm wrong!

I'm still on the line waiting for a Supervisor( more than 11 minutes)