AK
Anthony K

1 reviews | Active since Mar 2009

30 Oct 2020, 19:35

I could LOSE MY LIFE while Discovery finds ways to repudiate my claim

I could lose my life while discovery finds ways of repudiating my Prescribed Minimum Benefits.

I was admitted into hospital in a critical condition and required further treatment afterwards. My Family was tasked with obtaining multiple reports from doctors and providing proof that my claim is valid. Discovery decided to reject my claim, all this time my family is going through hell waiting for the worst to happen as my conditioning is deteriorating.

THIS IS A PRESCRIBED MINIMUM BENEFIT that i am being denied. The reason was a previous condition that WAS disclosed, Discovery then decided to add further previous conditions of their own accord on the policy. THE PREVIOUS CONDITION HAS NOTHING TO DO WITH MY CURRENT CONDITION and i see no reason to not honour the PMB.

The Call Center has been pathetic and after we said that we will cancel the policy they canceled it immediately and then still informed us that we will need to pay 2 premiums while not being covered.

We have not claimed from the policy since inception and it would appear that Discovery Health cares more about money than people.

I would Caution anyone from obtaining "cover" from this company

0
Replies (3)
Discovery Health
Discovery Health's reply02 Nov 2020, 09:09
Official
Dear Clive
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply02 Nov 2020, 10:20
Official
Dear Clive
 
We’ve contacted you to discuss your concerns. 
 
Regards 
Discovery Health Servicing Team 
AK
Anthony K's update19 Jan 2021, 14:21
Reviewer Update
i HAVE BEEN INCONTACT AGAIN WITH THE DISPUTES DEPARTMENT AND AFTER THIER 30 DAY SLA I AM STILL TO HEAR FROM THEM 48 DAYS LATER. PLEASE EXPLAIN THIS POOR SERVICE