I cannot get my chronic medication due to systems not working and poor client services!

<p>I am a severe Hypertension patient who needs medication on a daily basis. My problems began with Discovery after I was on a waiting period of 12 months for my hypertension. </p> <p> </p> <p>I app**** for the chronic medication / illness benefit and Discovery approved it. I made sure that I read the documents that was send to me on what I should do to order my medication. </p> <p> </p> <p>My first chronic medication order I have app**** for in January / February. I was told on the Discovery Mobile Application that it takes 2 hours for the scrip to be captured on the system. I will then receive a notification via sms and call MedXpress to order my medication. I never received a sms to call them back. I had to follow up with Discovery on several occasions on this matter. After two days my medication was ready at the Clicks pharmacy. I must state that by that time I was already 3 days without medication. </p> <p> </p> <p>The same happened to now. It has been a full week that I have not taken my blood pressure medication and I do not feel well at all. Yesterday I phoned Discovery again and I spoke to not a friendly female agent who was irritated with me regarding my call and the problems that I have regarding the ordering process. I was informed that I cannot get medication, because the doctor made an error on the previous prescription. I was told that I need to get another one. </p> <p> </p> <p>I received a prescription form my attending doctor today and uploaded the script around 12h30. I waited for the sms and again to date have received nothing. I phoned the Call Centre of Discovery to do an enquiry. Mr. Lattoe spoke to me and was very friendly, but I was just put throw to a department who went home already. I was irritated because he should have informed me that they are not available. My call was then dropped after I received a message that they are closed for business. </p> <p> </p> <p>I called back again and spoke to Kyle. He tried to help me but told me that I will have to wait until tomorrow. I was promised to get a call back but I have heard that words so many time by Discovery and they never owe up to their promises. If I should miss one payment then they will be fast to call me and ask what is going on. </p> <p> </p> <p>I asked Kyle if Discovery will take full responsibility if something happens to me due to my severe hypertension and he told me "YES THEY WILL". So I will hold them accountable to that telephone call.</p> <p> </p> <p>I would like to warn people on the bad service that I have receive to date from Discovery Health. We are protected by Customer Protection Act and FAIS.</p> <p> I'm really planning of moving my families medical aid to Momentum if this bad service continues. </p>