1 reviews | Active since Apr 2013
I CANCELLED MY OWN REFUND??? REALLY!!
I called in last week Friday 11th just after 07h00 to get a refund on my overpaid premiums. They said it takes 3-5 working days. I call again this morning to find out when i will be paid, they now tell me i cancelled the refund request...REALLY!!!! Why would i cancel it, these are tough times, who wouldn't need money. REALLY PEOPLE!!!!!! Now it will take another f**** 7 days to get the refund on your f***king F***kup!!!! you have voice recordings don't you, pull the call that was made last week Friday and listen to it, it clearly says i wanted a refund!!!! IF I DO NOT GET MY REFUND TODAY!!!!!! YOU WILL LOSE ME AS A CLIENT BECAUSE OF YOUR *********** STAFF, THE PERSON WHO SAID I CANCELLED SHOULD BE FIRED!!! LISTEN TO THE VOICE RECORDING!!!!!!
Thank you for your comment.
We've confirmed that your query has been resolved and the refund actioned. The funds should reflect in your account within the next 3 to 5 working days due to the turn around time for transfers made between different banks. Please accept our sincerest apologies for the way this matter was dealt with. We can assure you that this is not the level of service we strive to deliver and will address this internally.
Regards
Discovery Health Servicing
Thank you for your comment.
We've confirmed that your query has been resolved and the refund actioned. The funds should reflect in your account within the next 3 to 5 working days due to the turn around time for transfers made between different banks. Please accept our sincerest apologies for the way this matter was dealt with. We can assure you that this is not the level of service we strive to deliver and will address this internally.
Regards
Discovery Health Servicing