I can only shake my head.... Once again!!

This is the THIRD time that an account I paid and submitted has been sent back to me stating no payment can be made, no practice number is shown. Whom does Discovery employ that handles these issues??? It says as clear as daylight PRAK. NR. on the said account. This is the Afrikaans for PRAC. NR. Both PRAK and PRAC being abbreviations. Surely people working with this should be sufficiently trained to understand or figure this out. Even if there was no practice number, they could surely look it up!! That this is the 3rd time this happened to me, really let's me wonder what calibre people work at this department in Discovery. We pay enough membership in order for something like this NOT to happen, but it's happened THREE times.