I am the CLIENT ( unsatisfied! )

Good day Please assist me in resolving the following matter: I had a cesarean section at Mediclinic Limpopo on 26 March 2020. I was discharged on 30th of March – Due to my baby still being in the NICU – it was also the start of our national lockdown. As per my Doctor I was to stay an additional night on 29 March until my baby would be discharged on the 30th. (They did not want patients/mothers leaving the hospital and returning unnecessary) I am the patient, doing as the doctor tells me I had no other option but stay at the hospital and wait for the doctors to discharge my baby from the NICU so I can take her home. Now to my biggest frustration am I receiving an invoice of R2345.00 from Mediclinic Limpopo for the additional night’s stay. I pay my medical aid each month – I do not have additional funds to pay 3rd parties (already having to pay the anesthesiologist R2971.14 – which was not covered by the medical aid). Throughout my whole pregnancy and even now after I have had to call every time and arrange authorizations and even now payments that are not in order – is that not what I am paying my medical aid for monthly? I did not ask to stay another night – and really cannot see how I should be held liable for something that should just have been authorized with the medical aid. I am really disappointed in the service/assistance that I am getting in this matter, it’s now 7 months later and I’m still struggling with this matter, calling time after time just to be told a new authorization would be submitted and then just receiving the same invoice again. Now latest being the account is marked for hand over but nobody is willing to assist me to get this matter resolved and the additional fees allocated to the correct Authorization. Both Medi Clinic and Discovery says the same thing every time the wrong Authorization code was used, a new one will be submitted and they will get back to me. Nobody gets back to me, I just get a new invoice from Medi Clinic every time, and then I have to phone Discovery just to be told yet again the codes used by Medi Clinic is wrong... Could you please look into this matter and find a solution - I cannot be handed over for an account that is not supposed to be paid by me and these two parties not resolving the matter for me. I am the client - I pay for the service. Main member: Benra Smith *** Membership no: *** Call reference: #*** // #*** Medi Clinic Reff #73964