1 reviews | Active since Oct 2015
I AM STILL WAITING!!!!!
I was initially a Discovery health client, I transferred my medical aid over to BankMed, a branch of Discovery Health, I did this as to save costs in my personal life.<br> <br> I put a request in for the balance of my medical savings to be paid out to me DIRECTLY and not transferred over.<br> <br> I was told that i needed to wait 4 months to get that paid out and i then wrote a letter of motivation stating why i needed these funds to be paid out sooner, this was then APPROVED and i have been told it was processed 11 April.<br> <br> i have called Discovery everyday since to find out when these funds would be paid out to me. I DESPERATELY need it for really worthy reasons.<br> <br> I called in yesterday again to find out what was happening to be told that they cannot pay me out as i am transferring my medical scheme and not cancelling. I was put through to the Claims Specialist Rochelle Frazenburg, who then advised me that she has organised a force pay and that i will be paid, this was around 10am, then at around 2pm i get a call saying that things need to be confirmed and that i will get a call by close of business. <br> <br> I NEVER RECIEVED THE CALL.<br> <br> PLEASE PAY ME MY MONEY!!!!<br> <br> I NEEED IT!!!!<br> <br> ***
Thank you for taking the time to give us your feedback.
As discussed, I confirmed that the payment has been processed and should reflect in your account within 48 hours. Please accept our apologies for the frustration this has caused you.
If you need any further help, please feel free to contact me directly.
Regards
Fazeela
Thank you for taking the time to give us your feedback.
As discussed, I confirmed that the payment has been processed and should reflect in your account within 48 hours. Please accept our apologies for the frustration this has caused you.
If you need any further help, please feel free to contact me directly.
Regards
Fazeela
