I am so ****ed off by you

I so wish I could give you guys a lower score. I will not lie, I don’t even understand why I subject myself to the abuse that is being a client of yours. Discovery Health has to be a simulation because there is no way you guys are an actual place that has hired the actual people you have hired. I had my premium be debited, then sent back then you guys debited it again and filed a returned debit order fee on top of my premium. There were enough funds, you guys said there werent enough funds. I just spoke to the absolute joke that you call a billing department and they basically said “they dont give a flying fruit tart, you must pay”. I have been battling to lower my medical aid premium for months, i filed the issue and it was never fixed, the lady went on her system and saw that it was there but she said “she cant backdate it cause of system issues.” Dare I ask why these system issues did not exist when it was time to take my money all this time.

So in short, you have refused to drop my premium and you continue to have problems with your system that affect me as a client and you double debit my account and say I am on crack when i point it out.

Guys I have one request from you, just one. Wake up and actually do your job. Like put your best foot forward and do your job!!! Nobody on God’s green earth is saying love it, but for the love of God please do it correctly. Be mindful that this js your livelihood and also the lives of others that you are playing with. We pay good money for you guys to treat us like ****. Quite literally, we keep your lights on. But you couldnt care less. I honestly hate everyone that works at your company, because I dont understand where their compassion has gone to but also why are you making me pay for the mistakes of your employer not treating or compensating you well.