1 reviews | Active since Oct 2014
I am sick and tired of this glorified hospitalplan
29 March I submit a claim , no feedback , if I never called Discovery I would have never known that the claim was rejected because it was unclear ? unclear my f @55man that thing was clear, I resubmit , then gets rejected and yet again no phone call, rejected no procedure code, get a new statement from the doctor , resubmit rejected again no procedure code, again no feedback , call again , Doctor submits claim gets paid ???? wdf explain that to me I paid the exact same doctor R5813 to remove the bracers instead of them claiming it from my medical aid , YOu are nothing but a glorified hospital plan , a complete waste of my f money , I should move to another medical aid Discovery is absolutely useless , O and how I caught you out In January *****ing my medical savings when I was admitted to hospital , and you claimed my x rays from my saving you are ******* , low life **** , I hate Discovery if I wasn't forces by my employer to be with you i would never personally move to discovery OMG you are useless
Thank you for your comment and for taking my call to assist with your query.
Please accept our apologies for the delay in processing the claims.
As discussed, your claims were manually processed as the date of service captured on the claims was older than the required period allowed for the system to automatically process claims. We have obtained the necessary information from the doctor and detailed feedback has been sent to your wife as well.
Should you require any further assistance with regards to this, please feel free to contact me directly.
Regards
Fazeela
Thank you for your comment and for taking my call to assist with your query.
Please accept our apologies for the delay in processing the claims.
As discussed, your claims were manually processed as the date of service captured on the claims was older than the required period allowed for the system to automatically process claims. We have obtained the necessary information from the doctor and detailed feedback has been sent to your wife as well.
Should you require any further assistance with regards to this, please feel free to contact me directly.
Regards
Fazeela
