I am honestly so tired of Discovery and the service I’ve been receivIng

Earlier this year, I opened my first membership, only to later find out that they hadn’t been debiting my account and as a result, my membership got cancelled. I then started a new membership, and now, after three months of consistent payments, I still can’t even buy medication. I’m being told that my medical aid is “on hold,” yet they’ve been taking my money every month.

This is beyond frustrating. I’ve been trying to reach an operator for assistance, but it’s almost impossible to get through to anyone. At this point, I’m seriously considering involving lawyers because this feels like *****. I’m over this medical aid scheme.