I AM FEADUP WITH DISCOVERY HEALTH! ANNOYED!

Firstly! I had to come to HelloPeter just to get the certificate of membership...that took over a month (after I screamed and screamed). Then they eventually send me the certificate with the same name spelling errors that I told this Nontuthuko women to fix! She said that they would fix it and send me a new certificate. I then asked her to confirm that they would double debit my account on the 25th of Feb instead of one debit on the 1st of Feb. She confirmed 'yes' (I have it on email and they have the call recording) On the 2nd of Feb, guess what!? My account was debited and it obviously was canceled as there was insufficient funds! I emailed Nontuthuko to ask why they debited my account on the 1st of Feb when she assured me that it will only take place on the 25th...NO ANSWER. I CALLED YOUR CUSTOMER CARE LINE...THEY SAID A LADY WOULD CALL ME BACK...NOBODY BOTHERED! THIS SUCKS. NOW TO TOP IT ALL OFF! I GET THE CARD IN THE MAIL WITH THE WRONG SPELLINGS ON MY NAME AND MY DAUGHTERS NAMES THAT I HAD BEEN COMPLAINING ABOUT FOR WEEKS NOW!. I still have not received the updated certificate and I JUST RECEIVED AN SMS STATING THAT MY MEMBERSHIP HAS BEEN SUSPENDED! DISGUSTING SERVICE!